To log in, go to the Login page and enter your registered email or username along with your password. Click the "Sign In" button to access your account dashboard immediately. If you have enabled two-factor authentication (2FA), you will be prompted to input the code from your authenticator app or SMS. We recommend using a strong unique password and, where available, enabling 2FA to add an additional security layer. If you use the mobile app, open the app and use the same credentials to sign in. The app supports biometric authentication on supported devices so you can enable fingerprint or face recognition for fast and secure access. Always ensure your app is updated to the latest version to receive security updates and usability improvements.
We strongly encourage users to adopt best practices that protect account integrity. Use a unique password that you do not reuse on other services, and change it periodically. Avoid using easily guessable phrases or personal dates, and prefer long passphrases combining letters, numbers, and symbols. Protect your email account as it is the gateway for password resets. Enable two-factor authentication whenever possible and consider using an authenticator app rather than SMS for added security. If you suspect any suspicious activity, change your password immediately and contact our support team so we can investigate and secure your account promptly.
If you cannot sign in, first verify that your username or email and password are correct. Use the "Forgot password" link to initiate a secure password reset via your registered email address. Follow the reset instructions and create a new strong password. If you do not receive the reset email, check spam folders and ensure that the email account is active and accessible. If you still experience issues, ensure your browser or app is up to date and clear cached data or reinstall the app. Network restrictions or VPN usage can sometimes affect login processes; try switching networks or disabling VPN temporarily. If you suspect unauthorized access or persistent errors, contact our support team immediately for direct assistance and account recovery steps.
We process verification requests carefully to protect your identity. Our verification steps may include submitting a government-issued ID, proof of address and a selfie for biometric matching. These measures are routine and aimed at protecting your funds and ensuring regulatory compliance. All documents are handled securely and used solely for verification purposes as described in our privacy policy.
We provide a detailed set of instructions and context for every common login scenario. Below we explain best practices, multi-device access, and steps for account recovery in a single, consolidated place. Follow these recommendations to minimize interruptions and ensure continuous, safe access to your account. Multi-device access: You can sign into multiple devices, but please avoid leaving sessions open on public or shared devices. Always use the Log Out function and clear session data after using a shared computer. For mobile devices, enable device lock and biometric authentication to keep access convenient but secure.
Account recovery: If you lose access to your email, contact support with as much identifying information as possible including prior transaction IDs, deposit details, and registration timestamps. Our verification team will guide you through secure identity checks to restore access. We prioritize security and will only proceed with confirmations that protect account ownership and privacy.
Secure login, then claim your tailored welcome rewards directly from your dashboard.
We commit to handling your data responsibly and in accordance with applicable laws. Personal information collected during account registration and verification is used exclusively to operate accounts, process payments, and comply with regulatory obligations. We keep data secure through technical and organizational measures and restrict access to authorized personnel only. You have rights related to your personal data, including access, correction and, where applicable, deletion. Contact our data protection team if you have questions or requests, and we will respond according to the privacy policy and local legal requirements. Our goal is to be transparent about how information is used and to provide clear pathways for user control over personal data.
Use the "Forgot password" link to receive a reset email to your registered address and follow the secure steps to create a new password.
Enable 2FA in account settings and follow the prompts to pair an authenticator app or enable SMS verification for added security.
Contact our customer support via live chat or email. Provide relevant details and we will guide you through secure verification and recovery steps.
Yes. We monitor login activity for unusual patterns and notify you of suspicious sign-in attempts to help protect your account.